AWWA ACE56295

In public water and wastewater utilities, the drive to be competitive through the standard practice of reducing operating costs by automation and increasing efficiency by better management of infrastructure assets has met with variable success. There are reasons that these solutions are often low-performance, and this paper presents a methodology to help increase the probability of successful enterprise asset management implementations. The process incorporates proven strategic planning exercises and decision science tools, along with alignment of an organization's mission and vision, into a comprehensive, multiyear Information Technology Master Plan. Includes reference, table, figures.