AWWA ACE62981

This slide presentation outlines the role of customer billing and metering systems in consumption and revenue management in U.S. public utilities. The basics of a customer information system (CIS) are given and several aspects of its functionality are outlined including: meter reading/AMR; walk-ins; telephone and accounting groups; collections; supervisory control and data acquisition (SCADA); City Financial Management System (FMS); water conservation; table of statistics on Annual Revenue Loss Associated with Billing and Metering Inconsistencies - 20 U.S. Water and Wastewater Utilities; table of statistics on Annual Revenue Loss By Meter Size Associated With Billing and Metering Discrepancies - 20 U.S. Water and Wastewater Utilities; examples of how specific Customer Service Policies and Operations affect Apparent Revenue Loss; Distribution of Inconsistencies and Related Revenue Loss by Meter Size; and, Policies and Procedures for Capturing Revenue. Includes tables, figures.