AWWA ACE63173

This slide presentation outlines information on customer service techniques. Topics covered include: building an internal team; reaching external customers; and, available resources. Under building an internal team, information is outlined on staff buy-in, customer service training for staff, and knowing your stakeholders and customers. Under building external relationships, information is given on face time with your customers and elected officials, getting your message out, measuring your success, communication planning, and dealing with the media. Available resources include AWWA, the US Environmental Protection Agency, state agencies, local health jurisdictions, water purveyors, consultants, technical assistance providers, and the Water Environmental Federation (waste water only). Internet sites are given and demonstrated.