AWWA ACE63212

This slide presentation outlines information on improving utility board working relationships. Presentation topics include: Nature of the Changing Relationships; Improving Your Board's Effectiveness; Improving Your Effectiveness with Your Board; and, Lessons Learned/Q&A. The term "managing up" is used and is defined as: management training and books focus on "managing down" (employees' performance) and across (departments' performance); "Managing up" requires some new thinking; moving from accepting top-down, arms length relationships to a 2-way, collaborative relationship. Includes table.