AWWA ACE65163

This powerpoint presentation outlines the reasons why Seattle Public Utilities (SPU) measures performance, what and how does SPU measure including guidance provided by the water sector and Seattle-specific attributes, results of performance measurement, and outstanding ideas. Performance measurement objectives include: create a continual improvement process; link to the corporate strategic plan; establish customer and environmental service levels; determine targets, initiatives and work plans; and, create pathways to excellence. Guidance Provided By Water Sector involved: balanced scorecard; effective utility management; triple bottom line approach; qualserve measures; and, benchmarking and research projects. Topics outlined under Seattle-specific attributes includes: Strategic Business Plan and service levels; asset management; Key Performance Indicators; operational measures and accomplishments; and, benchmarking. Outstanding issues outlined in the presentation include: common definitions; quality of data; explanatory factors / normalize information; disclosure; data and measurement culture issues; and, integrate measurement with budget / cost accounting / work process improvement. The presentation includes copies of the fact sheet on Water Sector Collaboration on Effective Utility Management, and Essential Elements of Seattle Public Utilities' Strategic Business Plan 2007-2008. Includes tables, figures.