AWWA ACE68608

This powerpoint presentation presents a crisis situation and how it was handled by the media and by Tampa Bay Water. Topics covered include: be the first and best source of information with the Board, the public, and the media; open communications with project team critical including full disclosure to communications staff; respond to the role of investigative reporter by upholding the public's right to know, uncovering "secret" information, provoking outrage; and, prompt policy changes or action; focus on reports to Board, regulators, members; and, have communications staff attend and observe interviews.