AWWA ACE68696

The objectives of this powerpoint presentation were to: highlight job satisfaction issues of operators at small systems; provide some solutions for retaining and recognizing operators; and, highlight some best practices. Methods included: surveying 300 water operators about current operator job satisfaction and what would improve it; and, case studies from utilities that had good operator retention. Findings from operator survey are presented on who was surveyed, job satisfaction, water operators as professionals, and merit pay incentives. Several examples are provided. Includes figures.