AWWA ACE69035

This powerpoint presentation presents ten primary trends and their implications for water utilities: population; political environment; regulations; workforce issues; technology; Total Water Management; customer expectations; utility financial constraints; energy; and, increasing risk profile. The 10 primary trends can be distilled into five small system capacity affecting concerns: a limited rate base; under-capitalization; lack of operational expertise; limited management training; and, increasing risk. The presentation provides suggestions for dealing with these challenges, the most effective being the exercise of leadership, collaborative leadership - board, staff, and organizational - to leverage existing resources and maximize their benefit.