AWWA ACE70636

This powerpoint presentation begins by providing a brief overview of the South Central Connecticut Regional Water Authority and two innovative service programs it created to expand the products and services offered to customers and increase non-water revenue. The programs included PipeSafe, created in 1999 to provide emergency protection for water lines, and PipeSafe Plus, later created in 2004 for the emergency protection of sewer lines. Both programs were designed to provide homeowners with quick assistance in the event of a leak, break or blockage to the water or sewer service lines running from the curb to the building. Program start-up is presented, along with target marketing, market analysis, examples of typical service provided, customer service, information technology, business process, employee buy-in, and surveys.