AWWA ACE71028

This powerpoint presentation begins by providing a brief overview of the workforce labor shortage due to retiring "baby boomers", and the current challenges our water utility managers are facing. The Greater Cincinnati Water Works (GCWW) mission and vision statement is provided, along with GCWW's values and its Lessons for Success Program that includes the following topics: managerial courage; motivating others; listening; building effective teams; managing and measuring work; customer focus; ethics and values; conflict management; delegation; and, informing. Includes figure.