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  • AWWA CSC59658

AWWA CSC59658

Committing to Your Customers: Clarifying Performance Standards & Responsibilities

American Water Works Association , 04/07/2004

Publisher: AWWA

File Format: PDF

$12.00$24.00


Standard By:American Water Works Association , 04/07/2004
Published:04/07/2004
Pages:31
File Size:1 file , 1.7 MB
Language:English
Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus
This slide presentation outlines information on Australian water businesses. Topics covered include: governance structure; customer charters; service commitment incentives; performance rebates; customer contract contents; dispute resolution; performance oversight; links to customer charters; reasons and benefits of having a charter; establishing performance standards; range of indicators; performance standards; communicating with customers; consultation in development; listening to customers; key drivers; research undertaken; customer satisfaction monitor; and, customer contact monitor.

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