AWWA CSC59659

When Customers Speak...We'd Better Listen

American Water Works Association , 04/07/2004

Publisher: AWWA

File Format: PDF

$12.00$24.00

Description

Standard By:American Water Works Association , 04/07/2004

Published:04/07/2004

Pages:38

File Size:1 file , 2.5 MB

Language:English

Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus

This slide presentation outlines information on customer satisfaction, focusing on understanding customers and their perceptions of water service. A case study of customer satisfaction at the City of Ann Arbor Water Utilities is outlined. Benchmarking customer satisfaction is outlined.

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