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  • AWWA CSC59680

AWWA CSC59680

The Greater Cincinnati Water Works: A Customer Service Approach to AMR

American Water Works Association , 04/07/2004

Publisher: AWWA

File Format: PDF

$12.00$24.00


Standard By:American Water Works Association , 04/07/2004
Published:04/07/2004
Pages:31
File Size:1 file , 1000 KB
Language:English
Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus
This slide presentation outlines information on the Greater Cincinnati Water Works' (GCWW) meter reading challenges. To solve these challenges, GCWW decided on an Automatic Meter Reading (AMR) program. Topics covered include: H2O Radio, GCWW's meter reading program; customer service team; information technology team, active involvement in the RFP process from development to selection; billing operations sections; and, the Call Center, customer service.

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