AWWA IMTECH59623

A common problem for many organizations, in terms of technology investments, is procuring/developing applications without defining the requirements needed to successfully support the business process(es). This problem can be further compounded with poor implementation planning and in the case of custom applications, failure to utilize a solid development methodology to execute the delivery. The usual outcomes of poor systems planning and requirements definition are: failed projects; increased costs; repeat projects with different vendor solutions; poor usability; low morale; and, decreased support for key organizational needs. Defining requirements and follow on processes for implementing the technology is one of the key factors for realizing the value of a technology investment. This paper discusses the process for defining requirements and the overall development methodology used for delivering successful information technology projects. It also focuses on the development of a water resources decision support system (DSS) application for Tampa Bay Water, a large regional wholesale water supply utility as an example of how these key factors were critical to the successful delivery of the project. Includes figure.