AWWA IMTECH62880

Customer Self Service: Utilizing Interactive Voice Response System (IVR)

American Water Works Association , 03/01/2006

Publisher: AWWA

File Format: PDF

$12.00$24.00

Description

Standard By:American Water Works Association , 03/01/2006

Published:03/01/2006

Pages:19

File Size:1 file , 230 KB

Language:English

Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus

This slide presentation outlines a project by Metro Water Services in Nashville, Tennessee, to utilize an interactive voice response system (IVR). Topics outlined include: General Info Metro Water Services (MWS); Customer Services; IVR Functionality; Call Center (Customer & Emergency Services); Call Center Stats; Call Center Stats (Prior to IVR and with IVR); Payment by Credit Card; IVR Credit Card Payments; Cut-Off Status; Automated Payment Extension; Spanish Option; Spanish Stats; Search By Capabilities; Outbound Calling; Outbound Calling Stats; and, Future Enhancements. Includes tables, figures.

AWWA IMTECH62880

Customer Self Service: Utilizing Interactive Voice Response System (IVR)

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