AWWA IMTECH62892

Greater Cincinnati Water Works (GCWW) is one of a number of departments that deliver services for the City of Cincinnati, Ohio. GCWW has seven Divisions, including Business Services, Commercial Services, Distribution, Engineering, Fleet, Supply, and Water Quality and Treatment. GCWW is an enterprise fund in the City of Cincinnati. Upon completing their previous IT plan, GCWW saw the need to develop a new direction for the next several years based on their business requirements and strategic business direction. The resulting Information Technology Strategic Plan (ITSP) provides the recommended direction for key applications, as well as organizational recommendations, and a variety of tactical recommendations. The recommendations are based on GCWW's business and organizational priorities. The roadmap includes recommended investment levels, timelines, key milestones, goals, and recommendations impacts. IT staff, business users and the GCWW leadership team were actively involved in the project; they have very strong ownership in the plan and are actively in the process of carrying out the recommendations. Key project activities included IT "Roundtable" meetings, focus groups, data quality analysis, and assessments of IT business practices and the IT governance structure. The plan was completed in 2005; GCWW is actively carrying out the plan. This presentation will address: why GCWW undertook this IT strategic planning project; project goals; how they approached the project; key recommendations; key issues that were addressed during the project; and, results and benefits to date. Includes abstract only.