AWWA IMTECH64709

This slide presentation outlines Austin Energy which is located in Austin, Texas, and generates electric services and provides billing and collections services for all City-owned utilities that include: electric service; water and wastewater service; and, solid waste service. The presentation outlines the customer cycle process that includes: the contact center; billing services; field services; remittance processing; and, collections process. The presentation addresses the customer misconception that Austin Energy is a monopoly and can waive customer debt. It lists the actions being taken to manage the number of deferred payment agreements and extensions available to customers, and gives future goals.