AWWA IMTECH64710

This slide presentation outlines the City of Charlotte, North Carolina, Finance Department/Revenue Division's Strategic Operating Plan and steps Revenue has taken to enhance their operation. Topics outlined include: task list; increase productivity; project portfolio to maximize capacity and complete projects; collaboration with Key Business Units to improve cash handling processes, inventory tracking and reporting mechanisms; sample of Revenue Project List; Billing, Collection and Deposit Team; process models; bankruptcy process; NC Debt Setoff Process; and, E-Business services offered for the customer's convenience. Includes tables, figures.