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  • AWWA IMTECH64717

AWWA IMTECH64717

Overcoming Inertia When Building a Customer Oriented Organization

American Water Works Association , 03/01/2007

Publisher: AWWA

File Format: PDF

$12.00$24.00


Standard By:American Water Works Association , 03/01/2007
Published:03/01/2007
Pages:15
File Size:1 file , 720 KB
Language:English
Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus
This slide presentation outlines elements of building a customer oriented organization. Topics outlined include: customer expectations; customer interactions; setting direction and accountability; building momentum; resistance to change; and, key points to remember.

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