AWWA JAW63484

As the Baby Boomer generation reaches retirement age, many utilities are beginning to realize that a significant percentage of their workforce could leave, taking with it knowledge critical to effective operations. A successful knowledge retention strategy focuses on both people and information technology solutions. It is multifaceted and customized for the organization. It allows utilities to institutionalize knowledge, thus reducing the negative effect that a changing workforce might have on operations. The author provides utilities with a straightforward approach to assess the effect that a changing workforce might have on them, to identify critical knowledge at risk of being lost, and to implement a knowledge retention framework. Includes reference, figures.