AWWA JOINT53590

A multi-disciplinary, employee team was assembled todesign and implement a pilot goal/gainsharing program as proposed in the competitive assessments for the Sarasota County, Florida's water reclamation facilities and to adjust the program for implementation County-wide. As part of several of these assessments, incentive programs were evaluated and a gainsharing/goalsharing system was proposed using the "balanced scorecard" system. This pilot gainsharing/goalsharing program is currently awaiting the Environmental Services Business Center's leadership endorsement. The pilot program is designed to provide high quality service at competitive costs for the benefit of the County wastewater customers and as a mechanism for establishing high productivity goals that will enhance the water reclamation facility operations with a sustained level of excellence. In return for improving services and performance, the pilot program provides a financial reward system to be shared among the wastewater customers, business centers, business units, and the water reclamation productivity teams. This paper describes the pilot program and the decision process utilized by this team. Includes 4 references, figures.