AWWA JTMGT61346

The performance review process can be a positive tool in providing guidance, establishing a non-threatening working environment, and creating the open communications necessary to foster continuous improvement and employee satisfaction. This paper addresses why we do performance evaluations and what we should gain from them. The paper discusses the status of various appraisal processes in private and public organizations and offers insight into making a program more effective and less dreadful. The paper also includes a toolkit of ideas, including forms and reference materials, which will help attendees improve their appraisal processes and make this long-revered business practice less painful. Includes 4 references, figure.