AWWA JTMGT61348

This paper focuses on how the West Valley Sanitation District (WVSD or District) improved collection system operations though technology and business processes. This effort included the evaluation of work flow, determination of operational improvements, development of a performance-based budget, and implementation of multiple best business practices/strategies. These practices ranged from streamlining work practices to utilizing advanced technology such as a complete Computerized Maintenance Management System (CMMS) with Geographical Information System (GIS) connectivity and Closed Circuit Television (CCTV) data linked to a new maintenance system to develop routine schedules, track work, and improve operations. This transformation led to improvements in the efficiency and effectiveness of operations with increased quality as a direct result of the effective application of routine cleaning, improved work reporting and practices, application of good business tools and integration of automation of work processes. This paper begins with a background of the WVSD, outlines the District's previous maintenance system and work processes, discusses the new system and improved work processes and a summary of the results achieved as well as discusses future expectations of further improvement though systems integration. Includes tables, figures.