AWWA JTMGT61351

This slide presentation outlines information on making performance excellence a priority through recognition as a committee. Specific topics include a discussion of organizational performance excellence committee (OPEC), whose goals are to: create an awareness of the need to pursue continuous quality improvement; provide education to advance customer satisfaction in utilities, engineering and manufacturing businesses; promote participation in QualServe and the Florida Sterling tools; measure utility service improvement promote benchmarking among Florida utilities; promote utility certification through programs such as Environmental Management ISO 14001; and, cultivate utility benefits for organizational excellence. OPEC members, accomplishments, current projects, and challenges are listed.