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  • AWWA JTMGT61366

AWWA JTMGT61366

Breaking Records in Delivering Customer Satisfaction: The Pinellas County Utilities Story

American Water Works Association , 02/01/2005

Publisher: AWWA

File Format: PDF

$12.00$24.00


Standard By:American Water Works Association , 02/01/2005
Published:02/01/2005
Pages:35
File Size:1 file , 320 KB
Language:English
Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus
This slide presentation outlines information on changing customer service practices at Pinellas County, Florida, Utilities (PCU). Phase I of strategic planning includes organization climate assessment, Phase II includes strategic planning workshop, and Phase III involved a Core Leadership Group that reviewed and refined workshop results. Strategic outcomes are listed along with eight dimensions of PCU success, product improvement, contracts process comparison, and implementation of contract team recommendations results.

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