BS BIP 0036:2006

Achieving ISO/IEC 20000. Keeping the service going

BSI Group , 01/13/2006

Publisher: BS

File Format: PDF

$15.00$31.75

Description

Standard By:BSI Group , 01/13/2006

Published:01/13/2006

Pages:122

ISBN(s):0580446409

Language:English

Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.Also available as part of KIT 190.

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