BS BIP 2083:2005

The SMMT Business Improvement Guides are designed to provide much needed support for a whole variety of businesses whatever their size.They focus on achieving business success by meeting the needs of the customer through effective and efficient processes, utilising continual improvement and associated tools and techniques. This guide assumes no prior knowledge and is easy to follow. It takes the reader through all aspects of the subject using simple and real life examples which can be applied to any kind of business or process.