BS PD ISO/IEC TS 33074:2020

Information technology. Process assessment. Process capability assessment model for service management

BSI Group , 06/05/2020

Publisher: BS

File Format: PDF

$199.00$398.78


This document:

— defines a process assessment model that relies on the process reference model published asISO/IEC TS 33054 that meets the requirements of ISO/IEC 33004 and that supports the performanceof an assessment by providing indicators for guidance on the interpretation of the process purposesand outcomes and the process attributes as defined in ISO/IEC 33020;

— provides guidance, by example, on the definition, selection and use of assessment indicators.

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