AWWA CSC59666

This slide presentation outlines information on the problem of controlling slow pay/no pay in water companies. Topics covered include: evaluate revenue cycle processes; cost/benefit determines solution; customer behavior; create a structured, consistent process; bad debt coverage; uses of credit/payment scoring; regulatory issues; meter reading impacts payment; billing strategies improve collection; payment options speed payment; creative collection methods; business process mapping; build a business case; establish performance metrics; and, deliver project payback.