AWWA IMTECH64740

This slide presentation begins by outlining challenges and needed responses behind the deployment of information technologies within water utilities. The challenges include: IT staff recruitment and retention; Technology shifts; Technology vendor changes; Organizational changes; Personnel changes; Business priority changes, funding changes; and, Ensuring realization of business value. The key roles required for successful IT mobilization, critical success factors of IT leadership, required skill sets of a modern utility CIO, the challenges of establishing and sustaining IT leadership, critical success factors for IT leadership, and organizational capabilities needed to support effective IT leadership are outlined. A brief overview of the County of Henrico, Virginia, Department of Public Utilities (DPU) Program Management Organization is provided along with program projects completed or that are currently underway.