AWWA INF53986

Developing a Customer Driven Pipe Replacement Program

American Water Works Association , 06/01/2001

Publisher: AWWA

File Format: PDF

$12.00$24.00

Description

Standard By:American Water Works Association , 06/01/2001

Published:06/01/2001

Pages:27

File Size:1 file , 190 KB

Language:English

Note:This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus

Water utilities need to align pipe replacement programs with improving customersatisfaction in the areas of water quality and service reliability. Customerdriven performance measures for each of these two areas are identified anddiscussed in this paper. This information should be used to prioritize water mainsfor replacement or rehabilitation and secure customer support for theinvestments.

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