BS PD ISO/IEC TR 20000-11:2015

BS PD ISO/IEC TR 20000-11:2015 is a Technical Report that provides guidance on the relationship betweenISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL. It can be usedby any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000-1:2011, including:

• a service provider that has demonstrated or intends to demonstrate conformity to the requirementsspecified in ISO/IEC 20000-1:2011 and is seeking guidance on the use of ITIL to establish andimprove an SMS and the services;
• a service provider that already uses ITIL and is seeking guidance on how ITIL can be used tosupport efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011;
• an assessor or auditor who wishes to understand the use of ITIL as support to achieve therequirements specified in ISO/IEC 20000-1:2011.

The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000?1:2011 and ITIL?2011.Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000-1:2011.Clause 5 relates chapters in ITIL to clauses in ISO/IEC 20000-1:2011. The tables in Annex A and Annex Brelate terms, clauses and processes in ISO/IEC 20000-1:2011 to ITIL.Cross References:ISO/IEC 20000-1:2011ISO/IEC 20000-2:2012ISO/IEC 20000-3:2012 ISO/IEC TR 20000-4:2010ISO/IEC TR 20000-5:2013ISO/IEC TR 20000-9:2015ISO/IEC TR 20000?10:2015ISO 9001:2008ISO/IEC 27000:2014ISO/IEC 27001:2013ISO/IEC 27013ISO 31000:2009